Information below is current as at Monday 14th February 2022.

NAPHL is committed to keeping our clients, our team, and the wider community safe whilst navigating the ever-evolving COVID-19 pandemic.

To do this we are following the QLD Government’s COVID-19 Guidelines and have developed an internal COVID Safety Plan to assist us in managing the situation as it evolves.  

Our Commitment

  • All NAPHL team members are fully vaccinated.
  • All NAPHL team members are required to get tested before entering the workplace if showing any COVID-19 symptoms.
  • All NAPHL team members are required to isolate in accordance with the Qld Government guidelines if it is confirmed they have a positive COVID-19 test or are deemed a close contact.
  • Should any NAPHL team member display symptoms of COVID-19, they are required to isolate at home until a negative test is provided.
  • If NAPHL is made aware that we have had a positive COVID-19 case in any NAPHL site, our team will complete an additional clean of the premises immediately.

How can you help?

 There are things we can all do to minimise the risk of transmission of the COVID-19 virus. These include:

1. Wearing a Mask

  • You will be requested to wear a mask during your appointment.
  • Masks will be supplied by NAPHL and be available at reception.
  • Should you as the client / support person / visitor refuse to wear a mask, you will be required to socially distance. If you are unable to socially distance in the designated waiting area, NAPHL will provide alternative options for your appointment.
  • Ongoing usage of masks will be determined under the direction of the Queensland Chief Health Officer.

Note: Some exemptions for mask wearing do apply. To find out more, please head to the QLD Government website/mandatory masks

2QR Check-In

  • All clients and visitors to the NAPHL Head Office, NAPHL Health Hubs and headspace Centres are required to Check-in via the QLD Check-in app on arrival to allow for contact tracing if required.
  • The QR Check-in requirements remain in place until directed otherwise by the Queensland Chief Health Officer.

3. COVID-19 Positive & Symptoms Check

  • Our team are required to ask all clients and visitors if they have had COVID-19 recently or are showing any of the common symptoms of COVID-19 including:
    • Fever
    • Sore throat
    • Runny nose
    • Diarrhoea
    • Loss of taste/ smell
    • Cough
    • Shortness of breath
    • Fatigue
    • Vomiting/ nausea
  •  If recently COVID-19 positive, you must have had a negative test result at least 72 hours prior to your appointment to attend in person. If not, we request that you contact us and arrange a telehealth consultation for the safety of our team and other clients.
  •  If you have COVID-19 symptoms upon arrival to the clinic, you may be asked to reschedule your appointment and to take a COVID-19 test. You may also elect to attend a telehealth consultation.
  • Or if you have been a close contact, as per Section 4, please contact your NAPHL worker or clinician prior to your appointment.

4. Close Contact Check

  • Our team may ask if you are a known close contact to a diagnosed COVID-19 positive person. Currently, the QLD Government has defined a close contact as someone who is a household member or a household-like contact of a diagnosed person.

 If you are a close contact, our team will reschedule your appointment until you have completed the QLD Government’s isolation and testing requirements for close contacts. You can however elect to attend a telehealth consultation.

5. Physical Distancing

  • In the interests of public safety, the QLD Government is encouraging physical distancing measures to be put in place in all indoor settings. To facilitate this, NAPHL has provided signage for density limits in all rooms. Please inform our team if you are uncomfortable and wish to remain outside whilst waiting for your appointment.

We at NAPHL sincerely appreciate your support in helping us to provide a COVID-safe environment. Should you have any questions or concerns, please don’t hesitate to call your NAPHL worker or clinician.