Northern Australia Primary Health Limited (NAPHL) is a not-for-profit organisation with over 20 years’ industry experience delivering services to people and communities across Northern Queensland. Read More
Please click here for the company Constitution adopted 25th October 2014
WHO WE WORK WITH
This policy outlines how Northern Australia Primary Health Limited (NAPHL) collects and manages
personal and sensitive information in accordance with the Australian Privacy Principles.
STATEMENT OF RIGHTS
The Northern Australia Primary Health Limited (NAPHL) Statement of Healthcare Rights is based on and reflects the Australian Charter of
The Statement describes the rights of patients and other people using NAPHL health services as part of the Australian health system.
These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and safe.
Northern Australia Primary Health Limited is committed to delivering best practice clinical outcomes and continually improving our consumer outcomes.
The NAPHL management system has been developed in accordance with the standards AS/NZS 9001:2008 Quality Management Standard and the National Standard for Mental Health Services and is accredited by IHCAC an independent third party certification body.
These standards set out a framework which enables NAPHL to manage and address operational risk and maintain an improvement philosophy.
Northern Australia Primary Health Limited welcomes feedback from its clients and customers and fully recognises the principle of the right to communicate a complaint, concern or enquiry and for these matters to be treated with courtesy and respect. All feedback received will be dealt with in a consistent manner, enabling speedy and effective solutions. To submit feedback simply contact usor download the feedback form We will respond to your feedback within 7 working days from the date received.
Northern Australia Primary Health Limited is registered to provide supports for NDIS participants.
HOW DID WE GO?
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IHCA Certification: QMS 0202 – AS/NZS ISO 9001:2008 (Quality Management Systems) Standard MH 001- National Standards for Mental Health Services