NORTHERN AUSTRALIA PRIMARY HEALTH LIMITED
Northern Australia Primary Health Limited complements the care provided by General Practitioners (GPs) through our services and increasing capacity to manage complex care needs.
Our primary healthcare services will ensure the delivery of health and wellbeing options as close to the consumer and their carers as possible.
Northern Australia Primary Health Limited is a leading provider of Aboriginal and Torres Strait Islander, Mental Health & Wellbeing and Allied Health services.
Our services are open to anyone living in the Northern Australia region. The majority of our services are provided at little or no direct cost to our clients through Federally funded programs. We also offer fee for service for those clients who do not meet funded programs eligibility.
We have offices in Townsville, Mackay, Cannonvale, Cairns and Thursday Island. Our staff travel to many sites across the region to provide face to face services, as indicated on the map. We also offer service delivery via phone and/or video conferencing where clinically appropriate.
Northern Australia Primary Health Limited is committed to delivering best practice clinical outcomes and continually improving our consumer outcomes. Our management system has been developed in accordance with the standards AS/NZS 9001:2015 Quality Management Standard and the National Standard for Mental Health Services and is accredited by IHCAC.
A healthier future for all Australians.
To improve health outcomes by meeting demand through partnerships and innovation
Northern Australia Primary Health Ltd. (NAPHL) respectfully acknowledges the traditional owners of the country on which we work and live and recognises their continuing connection to land, waters and community.
We pay our respect to them and their cultures and their elders both past, present and future generations.
Northern Australia Primary Health Limited (NAPHL) is a not-for-profit organisation with over 20 years’ industry experience delivering services to people and communities across Northern Queensland. Read More
Please click here for the company Constitution adopted 5th May 2017
WHO WE WORK WITH
This policy outlines how Northern Australia Primary Health Limited (NAPHL) collects and manages
personal and sensitive information in accordance with the Australian Privacy Principles.
STATEMENT OF RIGHTS
The Northern Australia Primary Health Limited (NAPHL) Statement of Healthcare Rights is based on and reflects the Australian Charter of
The Statement describes the rights of patients and other people using NAPHL health services as part of the Australian health system.
These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and safe.
Northern Australia Primary Health Limited is committed to delivering best practice clinical outcomes and continually improving our consumer outcomes.
The NAPHL management system has been developed in accordance with the standards AS/NZS 9001:2015 Quality Management Standard and the National Standard for Mental Health Services and is accredited by IHCAC an independent third party certification body.
These standards set out a framework which enables NAPHL to manage and address operational risk and maintain an improvement philosophy.
Northern Australia Primary Health Limited welcomes feedback from its clients and customers and fully recognises the principle of the right to communicate a complaint, concern or enquiry and for these matters to be treated with courtesy and respect. All feedback received will be dealt with in a consistent manner, enabling speedy and effective solutions. To submit feedback simply contact usor download the feedback form We will respond to your feedback within 7 working days from the date received.
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IHCA Certifications: ISO 9001:2015 Quality Management Systems Standard | National Standards for Mental Health Services | Human Services Quality Framework - Assist Life Stage, Therapeutic Supports, Support Coordination | National Safety and Quality Health Service Standards