We are NDIS ready!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NORTHERN AUSTRALIA PRIMARY HEALTH LIMITED

 

Northern Australia Primary Health Limited complements the care provided by General Practitioners (GP’s) through our services and increasing capacity to manage complex care needs.

 

Our primary healthcare services will ensure the delivery of health and wellbeing options as close to the consumer and their carers as possible.

 

Northern Australia Primary Health Limited is a leading provider of Aboriginal and Torres Strait Islander, Mental Health & Wellbeing and Allied Health services.

 

Our services are open to anyone living in the Northern Australia region. The majority of our services are provided at little or no direct cost to our clients through Federally funded programs. We also offer fee for service for those clients who do not meet funded programs eligibility.

 

We have offices in Townsville and Mackay and our staff travel to many sites across the region to  provide face to face services, as indicated on the map.  We also offer service delivery via phone and/or video conferencing where clinically appropriate.

 

Hughenden

Richmond

Cardwell

Clermont

Dysart

Moranbah

Charters Towers

Collinsville

Mackay

Palm Island

Townsville

Ingham

Ayr

Home Hill

Bowen

Cannonvale

Sarina

Middlemount

Torres Strait

Thursday Island

Cooktown

Glenden

Proserpine

Cairns

Kuranda

Innisfail

Tully

Northern Australia Primary Health Limited is committed to delivering best practice clinical outcomes and continually improving our consumer outcomes. Our management system has been developed in accordance with the standards AS/NZS 9001:2008 Quality Management Standard and the National Standard for Mental Health Services and is accredited by IHCAC.

 

OUR VISION

 

A healthier future for all Australians.

 

OUR MISSION

 

To improve health outcomes by meeting demand through partnerships and innovation

 

OUR VALUES

  • OUR BOARD

    Chair Dr Kevin Arlett Director Mr Chris Castles Director Mrs Helen Stanton Director Dr Sarah Larkins Director Ms Renita Garard

Director Dr Michael Clements Company Secretary Jane Seawright
  • OUR HISTORY

    Northern Australia Primary Health Limited (NAPHL) is a not-for-profit organisation with over 20 years’ industry experience delivering services to people and communities across Northern Queensland.  Read More

  • OUR PEOPLE

    Chief Executive Officer Julie Sturgess Chief Operations Officer Carol Nolan Director Mental Health Services Phil Ihme
  • CONSTITUTION

    Please click here for the company Constitution adopted 25th October 2014

  • WHO WE WORK WITH

  • PRIVACY POLICY

    This policy outlines how Northern Australia Primary Health Limited (NAPHL) collects and manages

    personal and sensitive information in accordance with the Australian Privacy Principles.

  • STATEMENT OF RIGHTS

    The Northern Australia Primary Health Limited (NAPHL) Statement of Healthcare Rights is based on and reflects the Australian Charter of

    Healthcare Rights.

     

    The Statement describes the rights of patients and other people using NAPHL health services as part of the Australian health system.

     

    These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and safe.

  • CERTIFICATION

    Northern Australia Primary Health Limited is committed to delivering best practice clinical outcomes and continually improving our consumer outcomes. 

    The NAPHL management system has been developed in accordance with the standards AS/NZS 9001:2008 Quality Management Standard and the National Standard for Mental Health Services and is accredited by IHCAC an independent third party certification body. 

    These standards set out a framework which enables NAPHL to manage and address operational risk and maintain an improvement philosophy.

  • FEEDBACK

    Northern Australia Primary Health Limited welcomes feedback from its clients and customers and fully recognises the principle of the right to communicate a complaint, concern or enquiry and for these matters to be treated with courtesy and respect. All feedback received will be dealt with in a consistent manner, enabling speedy and effective solutions. To submit feedback simply contact usor download the feedback form We will respond to your feedback within 7 working days from the date received.

Northern Australia Primary Health Limited is registered to provide supports for NDIS participants.

 

Northern Australia Primary Health Ltd. (NAPHL) respectfully acknowledges the traditional owners of the country on which we work and live and recognises their continuing connection to land, waters and community.

 

We pay our respect to them and their cultures and their elders both past, present and future generations.

Northern Australia Primary Health Limited

ABN 870 633 972 31

Tel 07 4421 7700      Fax 07 4421 7799

 

 

 

 

 

 

Level 4, Clinical Practice Building

James Cook University, QLD 4814

 

 

 

PO Box 7780
Garbutt QLD 4814

 

 

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IHCA Certification: QMS 0202 – AS/NZS ISO 9001:2008 (Quality Management Systems) Standard MH 001- National Standards for Mental Health Services